Who we are
Sojourner’s Way operates this website and booking platform. This site is used to provide lodging information, accept reservation requests and bookings, communicate with guests, and manage stay-related services.
Website: https://fivestartwelcome.com
Email: fivestarwelcome@pm.com
Phone: +16204198952
What personal data we collect and why we collect it
When you use our website or submit a booking inquiry or reservation, we may collect personal information such as your name, email address, phone number, billing details, stay dates, guest details, and any information you provide in your message or booking notes.
We collect this information to:
- Process and manage reservations
- Communicate with you about your stay
- Send booking confirmations, updates, and reminders
- Process payments
- Improve our website and services
- Maintain business and legal records
SMS communications
By providing your phone number through our booking process, you agree that Sojourner’s Way may send text messages related to your reservation or booking activity.
These messages are strictly transactional and may include booking confirmations, reservation updates, reminders, or other stay-related notifications.
We do not send marketing or promotional messages via SMS.
Phone numbers collected for booking purposes are used solely for communication related to your reservation and are not shared with third parties for marketing purposes.
Cookies
Our website may use cookies and similar technologies to improve site functionality, analyze traffic, remember preferences, and support booking-related features.
You can adjust your browser settings to refuse some or all cookies. However, some parts of the site may not function properly if cookies are disabled.
Embedded content from other websites
Pages on this site may include embedded content such as maps, videos, booking tools, or payment services. Embedded content from other websites behaves the same way as if you visited those websites directly.
These third-party services may collect data about you, use cookies, and monitor your interaction with that content in accordance with their own privacy policies.
Who we share your data with
We do not sell your personal information.
We may share your information only when necessary with service providers that help operate our business, such as:
- Website hosting providers
- Booking and reservation software providers
- Payment processors
- Email or SMS delivery services
- Analytics or security tools
We may also disclose information if required by law or to protect our rights and operations.
How long we retain your data
We retain personal information only as long as necessary for reservation management, communication, payment processing, legal compliance, and legitimate business purposes.
What rights you have over your data
You may request access to the personal data we hold about you and request corrections or deletion, subject to legal and business obligations.
To make a request, contact us at:
fivestarwelcome@pm.com
Where your data is sent
Information submitted through this website may be processed through third-party services that support our website, reservations, payments, fraud prevention, spam protection, analytics, and communications.
Contact us
If you have any questions about this Privacy Policy, please contact:
Sojourner’s Way
Email: fivestarwelcome@pm.com
Phone: +16204198952
Website: https://fivestartwelcome.com
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.